Privacy Policy

FX Zone Express Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, visit our website, or otherwise interact with us. This policy complies with applicable privacy and data protection laws and regulations governing money service businesses (MSBs).

1. Information We Collect

We may collect the following types of information:

a. Personal Identification Information

• Full name
• Date of birth
• Residential and mailing address
• Phone number
• Email address
• Government-issued identification (e.g., passport, driver’s license)

b. Financial and Transaction Information

• Bank account or payment details
• Transaction history and patterns
• Source of funds and income verification

c. Compliance-Related Information

• Information required under anti-money laundering (AML) laws
• Identity verification documents
• Sanctions and PEP (Politically Exposed Person) screening data

d. Device and Technical Data

• IP address
• Browser type and settings
• Device identifiers
• Cookies and usage data

2. How We Use Your Information

• Provide and maintain our money services (e.g., money transfers, currency exchange)
• Verify your identity and comply with AML and KYC (Know Your Customer) obligations
• Monitor transactions for fraud, money laundering, or other illegal activity
• Communicate with you regarding your account and transactions
• Comply with legal and regulatory requirements
• Improve our services and customer experience

3. Sharing and Disclosure of Information

We may share your personal information with:

• Regulatory Authorities: To comply with legal obligations under AML laws and other regulations
• Third-party Service Providers: For identity verification, payment processing, and compliance support
• Financial Institutions: For executing and settling financial transactions
• Law Enforcement: When required by law or to protect our rights and property
• Business Partners: When necessary for business operations, with appropriate safeguards

We do not sell your personal information to third parties.

4. Data Retention

We retain your personal information for as long as necessary to:

• Fulfil the purposes for which it was collected
• Comply with legal, regulatory, and reporting requirements
• Resolve disputes and enforce our agreements

Typically, information is retained for a minimum of 5 years as required by financial regulations.

5. Data Security

We implement reasonable and appropriate technical and organizational security measures to protect your personal data, including:

• Encryption of sensitive data
• Firewalls and intrusion detection systems
• Regular audits and access controls
• Staff training on data protection

6. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict certain types of processing
• Withdraw your consent (where applicable)
• Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us:

Email: info@fxzonexpress.co.uk
Phone: 07307320900
Office: 3 Botwell Lane, Hayes Town, UB3 2AB

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance website functionality
• Analyse website traffic
• Personalize user experience

You can modify your browser settings to manage cookies, but some features may not function properly without them.

8. International Data Transfers

If your personal data is transferred to or stored in a country outside your residence, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted with an updated “Effective Date.” We encourage you to review the policy periodically to stay informed.

10. Contact Us

If you have any questions about this Privacy Policy or our data handling practices, please contact:

FX Zone Express Ltd
3 Botwell Lane, Hayes Town, UB3 2AB
Email: fxzone.express@gmail.com
Phone: 07307320900